Refund & Return Policy

Food Products Are Not Eligible for Return

Due to the nature of food and beverage products, Heritage Husk does not accept routine product returns.

Once a food product has been purchased and dispatched, it cannot be returned simply because the customer has changed their mind or no longer requires the product.

Confirmed Orders Are Generally Non-Refundable

Payments made for confirmed food-product orders are generally non-refundable.

Refunds will not ordinarily be provided for reasons including:

• Change of mind after placing an order.
• Ordering the wrong product.
• Ordering the wrong quantity.
• No longer requiring the product.
• Personal preference after receiving the product.

What If My Order Arrives Damaged?

If your package arrives visibly damaged during transit, please contact Heritage Husk as soon as possible after delivery.

To help us investigate the issue, you may be asked to provide:

• Your order number.
• Your registered mobile number or email address.
• Photographs of the outer package.
• Photographs of the product and packaging.
• A brief description of the issue.

What If I Receive the Wrong Product?

If you receive a product that materially differs from the product you ordered, please contact us promptly with your order details.

After reviewing the order and the information provided, Heritage Husk may determine an appropriate resolution, which may include a replacement where applicable.

Please Check Your Order Carefully

Customers are responsible for checking their product selection, quantity and delivery details before placing an order.

Please also ensure that your delivery address, mobile number and other contact information are accurate.

Heritage Husk cannot be held responsible for delivery problems resulting from incorrect or incomplete information supplied by the customer.

Product Storage

Once the product has been delivered, customers are responsible for storing and handling the product in accordance with the instructions provided on the packaging.

Issues arising from improper storage, handling or consumption after delivery may not be eligible for replacement or other resolution.

Our Complaint Process

If you believe there is a genuine issue with your order, please contact our team as soon as reasonably possible after delivery.

Replacement in Eligible Cases

Where Heritage Husk determines that a replacement is appropriate for a genuine fulfilment or product issue, the replacement will be handled according to product availability and the circumstances of the case.

Replacement is not an automatic entitlement for every complaint and will be subject to verification.

Applicable Consumer Rights

This Refund & Return Policy is intended to explain our standard business policy for food and beverage products.

Nothing in this policy is intended to exclude, restrict or override any consumer right, statutory remedy or legal obligation that cannot lawfully be excluded or restricted under applicable law.