Shipping Policy

Order Processing

Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.

• Orders are generally processed within 1–3 business days.
• Orders placed on Sundays or public holidays may be processed on the next working day.
• Processing time may vary during festive seasons, promotional periods, or periods of high order volume.
• Order-related updates may be sent to the contact details provided during checkout.

Shipping & Delivery

Heritage Husk currently delivers products to serviceable locations across India through third-party logistics and courier partners.

• Estimated delivery time is generally 3–7 business days after dispatch.
• Delivery timelines may vary depending on your location and courier serviceability.
• Remote or difficult-to-service locations may require additional delivery time.
• Delivery estimates are indicative and are not guaranteed.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Shipping charges may vary depending on the delivery location, order value, product weight, promotional offers, and logistics requirements.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through the contact information provided during checkout.

You can use the tracking information to check the current status of your shipment through the respective courier partner.

Delivery Delays

While we make reasonable efforts to ensure timely delivery, delays may occur due to circumstances beyond our control, including:

• Extreme weather conditions
• Natural disasters
• Transportation disruptions
• Public holidays
• Government restrictions
• Courier service issues
• Incorrect or incomplete delivery information
• Remote-area delivery limitations
• High order volumes

Heritage Husk shall not be responsible for delays caused by events or circumstances outside our reasonable control.

Incorrect Address or Contact Information

Customers are responsible for providing accurate and complete delivery information at the time of placing an order.

Please carefully check your name, mobile number, email address, house or flat number, street/locality, city, state, and PIN code before completing your order.

Heritage Husk will not be responsible for delivery failure or additional charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Failed Delivery / Returned Shipments

A shipment may be returned to us if:

• The customer is unavailable after repeated delivery attempts.
• The address is incorrect or incomplete.
• The customer refuses to accept the shipment.
• The delivery location is not serviceable.
• The courier partner is unable to complete delivery for reasons attributable to the customer.

For food products, returned shipments may not be suitable for resale due to their consumable nature.

Any resolution in such circumstances will be considered on a case-by-case basis and subject to applicable law and the condition of the product.

Damaged Package at Delivery

We take care to pack our products properly before dispatch.

If your package appears visibly damaged, tampered with, or improperly sealed at the time of delivery, we recommend that you:

Wrong or Missing Product

If you receive a product that does not match your order, or if an item appears to be missing, please contact Heritage Husk promptly after delivery.

Please provide:

• Order number
• Customer name
• Details of the issue
• Photographs or videos of the received package and product, where applicable

After verification, Heritage Husk may provide a replacement or another appropriate resolution where the issue is attributable to our fulfilment process.

Food Products & Delivery

Heritage Husk products are food products and should be stored according to the instructions provided on the product packaging.

Once the order has been delivered, customers are responsible for proper storage and handling of the product.

No Guaranteed Delivery Date

The delivery timelines shown on our website are estimated timelines.

We do not guarantee delivery on a specific date or at a specific time unless expressly stated otherwise.

Courier delays, weather conditions, logistical disruptions, and other unforeseen circumstances may affect delivery timelines.